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The three and a half month Top E-Commerce Merchant competition came to a grand close at the awards ceremony held on 13 October at the Malaysia International Trade and Exhibition Centre (MITEC).

Part of the three-day Selangor Smart City and Digital Economy Convention 2019 co-organised by the Selangor Information Technology & E-Commerce Council (SITEC), and Invest Selangor Berhad, the event sought to reward and recognize well-performing online merchants in Malaysia.

Officiated by YB Dato’ Teng Chang Khim, executive councillor with the Selangor State Government, the event saw a variety of performances from an Acapella group and LED drums performance.

“As it stands, Selangor is one of the first states in Malaysia to set up initiatives and supportive infrastructure for the e-Commerce community. With E-Commerce gaining such importance and omnipresence in our lives, this event serves to not only recognise the e-merchants that are pushing the boundaries but also to help the public recognise the faces, the people, behind their favourite online stores,” said Teng.

As part of the requirements needed to participate in this competition, participating e-merchants were required to sell their products in an online sales period during the competition.

“In the short span of 14 days, participants achieved RM 12.9 million sales over 117,155 orders, a testament to the quality and ability of our local e-merchants,” Teng added.

The champion, Hermo Creative Sdn Bhd, went home with RM 10,000 in cash sponsored by DHL eCommerce solutions, a trophy and an official certificate from SITEC and RM46,000 Second CRM voucher with one year access. Hermo is Malaysia’s leading online beauty retailer dedicated to providing a wide selection of high-quality and affordable beauty products sourced from Korea, Taiwan, Japan, Europe, USA, as well as other internationally renowned beauty brands.

Grabbing RM 5,000 in cash, a trophy, an official certificate from SITEC, and SITEC and an RM46,000 Second CRM voucher with one year access, is first runner up, Cloudhax Sdn Bhd. Cloudhax runs ticket2u.com.my, an online ticketing and event management platform that helps you buy and sell, manage and check-in tickets for your event with ease.

The second runner up, Kenjo Baby House Sdn Bhd, received RM 3,000 in cash, a trophy, an official certificate from SITEC and SITEC and RM46,000 Second CRM voucher with one year access. Kenjo Baby House online store Momo House sells baby and maternal products on all famous e-commerce platforms in Malaysia, namely Lazada, Shopee and others, since 2016 and is considered one of the top 3 online baby product merchants in the country.

The other seven finalists went home with RM 1,000 in cash, a trophy, an official certificate from SITEC and SITEC and RM36,000 Second CRM voucher with 6 months access.

On top of the best E-Commerce Merchant awards handed out, the best E-commerce Startup award category this year went to Hello1010 Sdn Bhd, Malaysia’s largest travel SIM cards store that allows the purchase of overseas SIM cards. The company walked away with a trophy, an official certificate from SITEC and RM1000 domestic shipping voucher from DHL eCommerce Solutions.

The event also saw 14 awardees from industries such as logistics, payment gateways, digital marketing and even AI being appreciated with the Top E-Commerce Service Provider awards.

Finalists And Winners

Winner: Hermo Creative (M) Sdn Bhd

1st Runner-Up: Cloudhax Sdn Bhd

2nd Runner-Up: Kenjo Baby House Sdn. Bhd


Black Dots Marketing Sdn Bhd

E-Transact Technology Sdn Bhd

Doublewoot Enterprise

SNF Online

Siti Khadijah Apparel Sdn Bhd

Tailored Jewel Sdn Bhd

PTT Outdoor (MY) Sdn Bhd


Best E-Commerce Startup Award

1.  Hello1010 Sdn Bhd 

Top E-Commerce Service Providers

Category: Financial Services

  1. Affin Bank Group
  2. Payments Network Malaysia Sdn Bhd

Category: E-Wallet

  1. TNG Digital
  2. Boost (Axiata Digtial Ecode Sdn Bhd)
  3. WavPay Systems Sdn Bhd

Category: Payment Gateway

  1. kiplePay Sdn Bhd
  2. iPay88 (M) Sdn Bhd
  3. Razer Merchant Services

Category: E-Commerce Marketplace

  1. Shopee Malaysia

Category: Cloud Service

  1. Exabytes Network Sdn Bhd

Category: Logistics

  1. DHL eCommerce Solutions, Malaysia

Category: CRM Service

  1. Second CRM

Category: Digital Marketing

  1. Digital Optimist

Category: Artificial Intelligence