CRM is concerned with the creation, development and enhancement of individualised customer relationships with carefully targeted customers and customer groups resulting in maximizing their total customer life-time value.

1Improve Customers Experience by Understanding Your Customers21m
2Simplify Customer Relationship Management by Using Software23m
32019 SITEC EC CLASS - E-Commerce Process 203: CRM, Email & Chatbot27m
42018 SITEC EC 203: Customer Relationship Management - Part 132m
52018 SITEC EC 203: Customer Relationship Management - Part 220m
62020 SITEC E-Commerce Class EC202: Customer Relationship Management39m
72017 SITEC EC 203: CRM & Customer Service34m