This class introduces students to CRM Software and explains why Customer Relationship Management Software is so important.
Remember that the value of a CRM System is IN the Data NOT the software itself. A CRM may become the most valuable asset of a company.

1Improve Customers Experience by Understanding Your Customers30m
2Simplify Customer Relationship Management by Using Software33m
32019 SITEC EC CLASS - E-Commerce Process 203: CRM, Email & Chatbot37m
42018 SITEC EC 203: Customer Relationship Management - Part 121m
52018 SITEC EC 203: Customer Relationship Management - Part 223m
62020 SITEC E-Commerce Class EC202: Customer Relationship Management26m
72017 SITEC EC 203: CRM & Customer Service35m