Module : E-Commerce Process 203


  • Coach                    – Shadiq Abdullah , Co-Founder & Sales Director  of Axis De Infinity Sdn Bhd
  • Guest Speakers – Charles Gregory, President of Digital Marketing Association Malaysia

                                          – Vickson Tan, Vice President of Marketing at Exabytes Network Sdn Bhd 
                                      

Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

 Importance of CRM

  • It indicates repurchase and loyalty functions.
  • Able to establish new connections.
  • Reduce market rejection.

Are you on the right track in gaining more loyal customers ? Click on the video and slides provided for more info.

 

       The slides are available below :
 

  • By Shadiq Abdullah

 
 

  • By Charles Gregory

 
 

  • By Vickson Tan

1Improve Customers Experience by Understanding Your Customers23m
2Simplify Customer Relationship Management by Using Software22m
32019 SITEC EC CLASS - E-Commerce Process 203: CRM, Email & Chatbot28m
42018 SITEC EC 203: Customer Relationship Management - Part 128m
52018 SITEC EC 203: Customer Relationship Management - Part 222m
62020 SITEC E-Commerce Class EC202: Customer Relationship Management31m
72017 SITEC EC 203: CRM & Customer Service28m