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Module : E-Commerce Process 203
- Coach – Shadiq Abdullah , Co-Founder & Sales Director of Axis De Infinity Sdn Bhd
- Guest Speakers – Charles Gregory, President of Digital Marketing Association Malaysia
– Vickson Tan, Vice President of Marketing at Exabytes Network Sdn Bhd
Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Importance of CRM
- It indicates repurchase and loyalty functions.
- Able to establish new connections.
- Reduce market rejection.
Are you on the right track in gaining more loyal customers ? Click on the video and slides provided for more info.
The slides are available below :
- By Shadiq Abdullah
- By Charles Gregory
- By Vickson Tan