Module: E-Commerce Process 203 ‘

Guest Speaker: Sharon Goh, Founder of IT Comp Sales & Services Sdn Bhd

Market info sharing 1: Nadhra Fauzi, Co-founder & Director of TresGo Sdn Bhd

Market info sharing 2: Zakki Abdul Jabbar, CEO of Myparcel Asia Sdn Bhd

Contrary to popular belief, just having the lowest prices won’t guarantee your product sells. That’s where excellence in Customer Service comes in. You don’t just want to sell an item and leave it – you want your customers to feel like they’ve made a great choice in choosing to purchase from you – and ideally, you’d want that to be repeated. In this class, learn the fundamentals about Customer Service and how you can use Customer Relationship Management (CRM) tools to help you manage your customers.


1Improve Customers Experience by Understanding Your Customers40m
2Simplify Customer Relationship Management by Using Software23m
32019 SITEC EC CLASS - E-Commerce Process 203: CRM, Email & Chatbot28m
42018 SITEC EC 203: Customer Relationship Management - Part 123m
52018 SITEC EC 203: Customer Relationship Management - Part 225m
62020 SITEC E-Commerce Class EC202: Customer Relationship Management35m
72017 SITEC EC 203: CRM & Customer Service33m